Interpersonal Communication  Skills
Interpersonal Communication Skills

Interpersonal Communication Skills

Providing Feedback

Feedback is any form of communication that is conveyed to a person with the aim that the person knows the impact of his behavior on you or others. persuading is face-to-face communication carried out deliberately by someone with the aim that the other party is willing to follow voluntarily someone’s will.

Positive vs Negative Feedback

Positive feedback is  more acceptable than negative. This is understandable because most humans prefer “good news” to “bad news”.

In order for negative feedback to  be accepted, then state as objectively as possible accompanied by other supporting information or data.

Several types of responses in listening, based on their level of quality, can be described as follows:

1. Listen in silence

There are many reasons not to say something when listening, among other things, maybe we don’t want the conversation to continue or get bored because we have listened to the story over and over again.

In conditions like the one above, the best response is indeed silence, because if we give a verbal response, the speaker will be encouraged to continue the story.

2. Ask questions

Some of the reasons to ask questions include:

  1. To clarify the meaning
  2. To obtain other concepts, feelings, desires
  3. To encourage further speaking
  4. To encourage further search.
Baca Juga  Be a Good Listener

3. Create a question

Making a statement is to restate the received message by using its own sentence. Restating the message we receive is not by repeating what is being conveyed, but rather by restating what we think about the message we receive using our own words, as a way to convince the meaning of the message we receive.

4. Express empathy

Expressing empathy is a type of feedback given that is used by listeners to express their existence, show feelings, express perceptions or attention to what the giver conveys.

5. Provide support

The response by providing support is to express the listener’s sense of solidarity with the situation faced by the speaker.

6. Perform analysis

7. Conducting evaluations

8. Give an opinion

Some Feedback Tips

1. Focus on specific behaviors.

2. Keep it “impersonal”.

Try, even if you are in a situation of anger, not to criticize someone’s personality. For example: “You lazy, liar” or words that indicate a person’s nature.

It is better to criticize his actions Example: “In this one week you have not entered for two days without notice”

3. Immediately

Feedback will be very meaningful to the receiving party, if it is carried out as soon as a certain behavior is displayed.

Suppose giving applause over the speaker’s display, or a polite reprimand for an offence committed by someone

4. Understood

The feedback party must understand the content of the feedback that thrown at him


The definition of persuading is face-to-face communication carried out deliberately by someone with the aim that the other party is willing to follow voluntarily someone’s will.

Many of the professional interactions that are carried out on a day-to-day basis with patients, colleagues, and the general public involve persuasion in one form or another. Being familiar is essential, with processes involved in effective interpersonal persuasion and potential impact, including strategies to create an atmosphere that can result in constructive change and creative ways to shape an outcome to be achieved. Interpersonal Persuasion also involves effective interpersonal communication. One cannot easily separate the two.

Interpersonal Persuasion involves not only what we say, but is very important what we do in communication interactions. What we do may involve the way we dress, body language, gestures, the way of eye contact, and personal care. In many cases, nonverbal communication can be just as important as what we say.


The intended result of the interaction is a change in the attitudes, behaviors or beliefs of the person with whom we communicate. However, uncertainty makes interpersonal persuasion very “challenging”.

Many people are not skilled at interpersonal persuasion, simply because they do not do well in following the events that can occur during such interactions. But in the context of daily interactions with patients, colleagues, and the community, it is imperative that we learn how to effectively engage in our professional lives.

The process of interpersonal persuasion starts with how we give respond to others people in presentation, meeting, and interviews. This includes our ability to respond effectively to questions and concerns and participate in the interactions that take place throughout the day.

Interpersonal Persuasion does not mean always winning. But, being able to make and convey appropriate responses, to identify and explain creative solutions, and to motivate people for positive changes, all done through verbal and nonverbal interactions, and through the atmosphere we create that is conducive to constructive interactive communication.

Nonverbal Communication Aspect

What we do not say can sometimes be as strong as words and can significantly affect interpersonal beliefs. Everything from our handshake, from the way we sit, can make a good impression, can add or weaken our intention to communicate or persuade. Imagine yourself as a calm person, nurturing ways to make people feel comfortable.

Another aspect of nonverbal communication that is worth learning to calm down is effective body language. Creating a truly cozy atmosphere, the use of proper movements, maintaining a comfortable distance from 50 to 100 cm. Do not invade the social space of others, control your handshake: do not be weak and not too strong, maintain a relaxed position / attitude and avoid random movements / movements that indicate a lack of trust or lack of control in the situation.

Finally, in all situations, interpersonal persuasion is effective: in meetings, professional presentations, interviews, discussions with colleagues where politics is necessary, or in patients. This interaction is very important to remember, present yourself with calmness, stay calm and honest in giving answers. In addition, self-confidence with little empathy for interpersonal communication reflects a sensitivity that can be reassuring and make the other person feel comfortable.

Baca Juga  Tips Membangun Mental yang Kuat.

Tips for Effective Interpersonal Persuasion

Well Prepared

  • Take the time to consider different options and questions before interacting so that you don’t let your guard down – consider, for example, key questions: what I didn’t ask or what I didn’t ask for.?
  • Look for contradictions or gaps in logic during the discussion that can help clarify or solve the problem.
  • Keep your answers to questions concise and don’t provide more information than requested.

Don’t Look Confused, Even if You Don’t Know the Answer

Keep calm

  • Don’t get emotional! Keep the atmosphere calm.
  • Don’t get into the “match” screaming.

Persuading strategy

There are three strategies that are generally carried out in persuading someone to do something.

  1. Credibility (you can be trusted)
  2. Reason (the content makes sense)
  3. Emotional touch (brings out feelings of liking)

Persuading skills

1. Build credibility

  1. Develop your knowledge in areas of work that require the help of others.
  2. Maintain close and intimate relationships
  3. Present reliable information.
  4. Develop mutual trust
  5. Do dynamic presentations
  6. Ask a third party for help

2. Use a positive and thoughtful approach

We must assume that the party we are going to persuade is a smart and mature person. Don’t underestimate it. Respectful, polite, and wise.

3. Explain well what we mean

We have to understand once what we want. Prepare and study carefully what our real goals are.

4. Present strong evidence to support our request

5. Adapt the reasons for our request to the characteristics of the person to whom we persuade

6. Pay attention to the interests of the party we are persuading

7. Touch the emotional aspects

The Tactic of Disambiguation

  1. Providing active facilitative. We must make careful preparations to convince the party we will persuade. For example, by preparing the necessary data or information.
  2. Providing passive facilitative convenience. Sometimes, precisely not taking any action, attempts to persuade a person will be more successful. Calm down, patiently wait, give a chance to think.





Best Regards,

Yusli Anggita


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